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FREQUENTLY ASKED QUESTIONS
Can I cancel/amend my order?
Because we start processing your order as soon as it is placed we cannot amend or cancel it. If you wish to return any of your order you are welcome to do so within 28 days – please see returns procedure.
Can I change my delivery address?
Because we start processing your order as soon as it is placed we are unable to change the delivery address
How do I return my order?
If you wish to return your order, please download and complete the returns form in the returns policy section.
Once goods are received unused, in original packaging and have labels intact you will be credited to the original form of payment.
How long will delivery take?
We advise to allow up to 2 weeks for National delivery, most products will be sent out within 2/3 working days.
How secure is shopping online?, Is my data protected?
Information and/or data relating to any individual, household and/or workplace will be held in strict confidence according to current legislation. Customer information may be used for statistical purposes such as trend, geographic analyses etc. but these analyses will always be in generic form and have no reference to any individual, household and/or workplace.
What happens if I order an item that is out of stock?
In the unlikely event that this occurs we will let you know as soon as we can. We will advise when the product will be available again or you can choose an alternative product or any charges will be refunded.
Which payment methods are accepted in the Online Shop?
All transactions are done through PayPal.
Who do I contact if I have a question about my order?
The best way to contact us is by e mail on firstname.lastname@example.org
and we will respond to your query as soon as possible.